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Support

Multivis provides worldwide support for its software and hardware, with 24x7 onsite support on its regular appliances. As a Dell Techonlogies® partner, we are proud to offer a high-quality support to over 140 countries.

Support Offerings

  • Technical support access
  • Parts and labor response
  • TechDirect online cases and dispatch
  • SupportAssist remote monitoring
  • Dispatch monitoring and crisis management
  • Escalation management
  • Hypervisor and OS support
  • Collaborative 3rd party assistance
  • SupportAssist automated support
  • Trained Agents and special call handling

ProSupport Global Availability

ProSupport Global Availability
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